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Natwest Service Level Agreement

By Zach Arnold | December 13, 2020

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The European Mortgage Credit Directive (ECM) came into force on 21 March 2016. It aims to harmonize mortgage markets throughout the European Economic Area and to ensure that mortgage companies act fairly and professionally and that their employees have an adequate level of knowledge and expertise in mortgage advice, production and maintenance. The most important issues that lenders and brokers had to include in their activities were: if an applicant wishes to purchase mortgages beyond the expected retirement age and their income is used to serve the mortgage, we need details of their income in retirement. The amount of information required depends on the difference between the applicant and retirement at the time of application. Please check the simple steps described below to use this service. At NatWest Intermediary Solutions, service is our top priority, and we strive to be there for our brokers when they need us most. We are NatWest`s committed intermediary and offer brokers a wide range of mortgages for first-time buyers, residents, remortgagers and buy-to-the-investors. Please click here to see our latest levels of service. Once your client`s mortgage is in place, he or she may be required to pay a one-time fee for other services. These include changing the date of the debit, double bank statements, adding or removing a person from their title deeds.

For brokers who submit applications through intermediary.natwest.com, the statement you will file when posting documents indicates that brokerage services are available to assist existing clients in the following circumstances: Our BDM partnership model ensures a personalized and effective service for brokers, as brokers receive support from a field and a BDM phone. We have made great efforts to make our service more fluid and friendly broker and with our phone and field BDMs possess great strengths and knowledge in their respective fields, new matings see brokers inherit the best of both levels of support. The fee is $120 of first payment and $120 per year to be paid on the anniversary of our agreement for Let`s consent. Fees are charged for (1) Army clients (2) customers at Tied Accommodation and (3) clients working abroad for the Foreign Commonwealth Office.

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